Delete your account.
You can permanently delete your Collar & Key account and the personal data associated with it. This page explains what happens when you delete, and lets you submit a request if you can't do it from within the app.
The fastest way to delete your account is in the app. Open Collar & Key, go to Settings, and choose Delete account and data at the bottom, then confirm. You may be asked to sign in again first. The form below is for anyone who can no longer sign in, or would prefer to request deletion by email.
What gets deleted
When your account is deleted, we remove the personal information tied to it from our active systems, including:
- Your account and sign-in details (email address, phone number, or Apple or Google sign-in).
- Your profile: display name, community handle, the photos you set for each dynamic, and preferences.
- Your journal entries, and the photos and videos you uploaded to journals, tasks, commands and permission requests.
- Your community handle and anything associated with it.
If you share a dynamic with a partner, the dynamic itself stays with them. Records that belong to both of you, such as the contract and its clauses, check-in decisions, interest ratings and chastity verification photos, remain in the dynamic with your name removed from them. A dynamic with no other member is deleted along with your account, or 30 days later if it still holds a former partner's history.
What may be retained
A limited amount of information may be kept where the law allows or requires it, for example records needed for tax, accounting, security or fraud-prevention purposes. Subscription and payment records are held by the Apple App Store or Google Play, not by us; deleting your account here does not cancel a store subscription. Please cancel any active subscription through the app store to avoid further charges. Encrypted backups are cycled out on a rolling basis.
How long it takes
Deleting from inside the app takes effect immediately. We process verified requests made by email and delete or anonymize your personal information within 30 days. We may need to confirm your identity, usually by verifying that the request comes from the email address on the account, before we act on it.
This cannot be undone. Once your account is deleted, your content cannot be recovered. If you share a dynamic with a partner, deleting your account removes your access; consider using Export data in Settings first. The export includes your records but not photos or videos, so save any of those separately.
Request deletion by email
Fill in the form below. When you submit, your email app will open with a pre-filled message to our team. Just press send from your own email address so we can verify the request.
Questions?
For anything else about your data or your privacy rights, see our privacy policy, or contact us at contact@vandbsoftware.com.