Collar & Key
Account & data deletion

Delete your account.

You can permanently delete your Collar & Key account and the personal data associated with it. This page explains what happens when you delete, and lets you submit a request if you can't do it from within the app.

The fastest way to delete your account is in the app. Open Collar & Key and go to Settings → Account → Delete Account, then follow the prompts. The form below is for anyone who can no longer sign in, or would prefer to request deletion by email.

What gets deleted

When your account is deleted, we remove the personal information tied to it from our active systems, including:

  • Your account and authentication details (email and sign-in credentials).
  • Your profile: display name, community handle, avatar photo and preferences.
  • Content you created: relationship and dynamic settings, rules, protocols, agreements, tasks, scenes, journals, kink and interest lists, and vault items.
  • Your community handle and anything associated with it.

What may be retained

A limited amount of information may be kept where the law allows or requires it, for example records needed for tax, accounting, security or fraud-prevention purposes. Subscription and payment records are held by the Apple App Store or Google Play, not by us; deleting your account here does not cancel a store subscription. Please cancel any active subscription through the app store to avoid further charges. Encrypted backups are cycled out on a rolling basis.

How long it takes

We process verified deletion requests and delete or anonymise your personal information within 30 days. We may need to confirm your identity, usually by verifying that the request comes from the email address on the account, before we act on it.

This cannot be undone. Once your account is deleted, your content cannot be recovered. If you share a dynamic with a partner, deleting your account removes your access; consider exporting anything you want to keep first.

Request deletion by email

Fill in the form below. When you submit, your email app will open with a pre-filled message to our team. Just press send from your own email address so we can verify the request.

Your email app should have opened with your request. If it didn't, email us directly at contact@vandbsoftware.com from your account email.

Prefer to write it yourself? Email contact@vandbsoftware.com from your account's email address.

Questions?

For anything else about your data or your privacy rights, see our privacy policy, or contact us at contact@vandbsoftware.com.