Terms of service

These terms are an agreement between you and V&B Software, LLC ("V&B Software," "we," "us," or "our") governing your use of the Collar and Key application and this website (together, the "Service"). By creating an account or using the Service, you accept these terms. If you do not accept them, do not use the Service.

1. Eligibility and age restriction

We do not knowingly permit anyone under 18 to create an account. If we learn that an account belongs to a minor, we will terminate it and delete the associated data. You must also be legally permitted to use the Service where you live.

2. Your account

• You are responsible for the accuracy of your account information and for keeping access to your account secure.
• You are responsible for activity that occurs under your account.
• Accounts are personal. Do not share your account with another person, including a partner, who should have their own account.
• Tell us promptly at contact@vandbsoftware.com if you believe your account has been accessed without your permission.

3. What the Service is, and is not

Collar and Key is an organisational tool for consenting adults who have chosen to structure their relationship. It records agreements, expectations, plans and reflections that you and your partner create.

The Service is not:

• a dating, matchmaking or partner-finding service;
• a source of medical, psychological, legal or safety advice;
• a substitute for direct communication between partners;
• a safety device, monitoring system or emergency service.

You are solely responsible for your own conduct and for the safety, legality and consensuality of any activity you and your partner undertake. We do not supervise, verify or endorse anything recorded in the Service.

4. Your content

You own the content you create. We claim no ownership of your journals, agreements, tasks, lists or any other material you enter.

You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, back up, transmit and display your content solely for the purpose of operating and providing the Service to you and to the people you have chosen to share it with. This licence exists only so we can run the Service; it ends when you delete the content or your account, subject to routine backup cycles.

If you publish content to a community or shared area, you additionally grant other users the ability to view and, where the feature allows, copy or adapt it. Please consider that carefully before publishing. See our privacy policy.

You are responsible for keeping your own copies of anything important to you. Deleting content or your account is permanent.

5. Acceptable use and zero tolerance

You must not use the Service to create, upload, publish, share or transmit content that:

• sexualises, depicts or involves anyone under 18 in any way;
• depicts, promotes, solicits or glorifies non-consensual activity, coercion, trafficking, or activity that would cause serious or permanent injury or death;
• is sexually explicit or pornographic, in any shared, published or community area of the Service;
• harasses, threatens, defames, impersonates, stalks or incites violence or hatred against any person or group;
• is illegal, infringes another person's rights, or discloses another person's private information without their permission;
• contains malware, or is used to spam, scam, phish or advertise.

You must also not: use the Service to find, solicit or proposition sexual partners; attempt to access another account or data you are not entitled to; reverse engineer, scrape, or interfere with the Service's operation or security; or use the Service on behalf of someone who has not consented to it.

6. Reporting, moderation and enforcement

Every piece of user-generated content and every user profile in the Service carries a control for reporting it. You can also block another user, which prevents them from following you, interacting with your published content or contacting you through the Service.

Content submitted to shared areas is screened against these terms before it becomes visible to others. We review reported content and act on violations within 24 hours, which may include removing content, restricting features, or suspending or terminating accounts. Reports can also be sent directly to contact@vandbsoftware.com.

We may remove content or terminate accounts at our discretion where we reasonably believe these terms have been breached. We are not obliged to monitor content proactively, and removing some content does not commit us to removing all of it.

7. Subscriptions and payment

• The core of the Service is free. Some features require a paid subscription.
• Subscriptions purchased on a mobile device are billed by the Apple App Store or Google Play under those stores' terms. We do not receive or store your payment card details.
• Subscriptions renew automatically until cancelled. Cancel at least 24 hours before the end of the current period to avoid the next charge.
• Cancel through your App Store or Google Play account settings, not in the app. Deleting the app or your Collar and Key account does not cancel a subscription.
• Refunds are handled by the store you purchased through, under that store's refund policy. Except where the law requires otherwise, fees are non-refundable.
• Prices may change. We will give notice of a price change before it takes effect for you, and you may cancel if you do not accept it.

8. Our intellectual property

The Service, including its software, design, branding and content we provide, belongs to V&B Software, LLC and its licensors and is protected by intellectual property law. We grant you a personal, non-transferable, non-exclusive, revocable licence to use the Service in accordance with these terms. You may not copy, modify, distribute, sell or create derivative works from the Service except as the law expressly permits.

9. Termination

You may stop using the Service at any time and delete your account from within the app or from our account deletion page.

We may suspend or terminate your access if you breach these terms, if we are required to by law, or if continuing to provide the Service to you would create a risk to other users or to us. Where it is reasonable and lawful to do so, we will tell you why.

Sections that by their nature should survive termination, including your content licence as needed for backups, disclaimers, limitation of liability and governing law, continue to apply after your account ends.

10. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or that data will never be lost. We do not verify, endorse or take responsibility for content created by users, including anything shared to a community area.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, and nothing affects your statutory rights as a consumer.

11. Limitation of liability

To the fullest extent permitted by law, V&B Software, LLC will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of data, profits, goodwill or relationships, arising from or relating to your use of the Service.

To the fullest extent permitted by law, our total liability for all claims relating to the Service is limited to the greater of the amount you paid us in the twelve months before the claim arose, or fifty United States dollars (US$50).

You are responsible for your own conduct and for the activities you undertake with another person. We are not liable for physical, emotional or other harm arising from activities you plan, record or carry out.

12. Changes to the Service and these terms

We may change, suspend or discontinue parts of the Service. We may also update these terms; when we make material changes we will revise the "Last updated" date above and, where appropriate, notify you in the app. Continuing to use the Service after a change takes effect means you accept the revised terms. If you do not accept them, stop using the Service and delete your account.

13. Governing law

These terms are governed by the laws of the State of Ohio, United States, without regard to its conflict-of-laws rules, and the state and federal courts located in Ohio will have jurisdiction over any dispute, except where the law of your country of residence gives you the right to bring proceedings, or requires a different governing law, in which case those rights are unaffected.

14. Contact

Questions about these terms:

V&B Software, LLC
contact@vandbsoftware.com